Shipping Policy | Powered by Lost Mary

PoweredByLostMary.com is committed to providing fast, secure, and transparent service. Please review our shipping and return policies below.

Domestic Shipping

Orders placed before 5:30 PM EST (Mon–Fri) usually ship the same business day. Orders placed after 5:30 PM or on weekends/holidays ship the next business day. During high-volume periods, processing may take up to 2 business days.

Tracking details will be emailed as soon as your order is packed. Tracking updates may take up to 24 hours to appear.

Shipping Restrictions

We currently ship only within the United States. P.O. boxes, APO/FPO, and military addresses are not eligible. Certain state laws may restrict the shipping of vape products.

Carrier Issues

PoweredByLostMary.com is not responsible for delays, lost packages, or tracking errors caused by carriers. If your package is lost or arrives damaged, please contact the carrier directly and retain all packaging/items for the claims process.

Return & Refund Policy

If you receive a defective item (not damaged due to misuse), you may request a return within 14 days of delivery. Unauthorized returns will not be processed.

Covered by Policy

  • Manufacturer defects
  • Items dead on arrival (DOA)
  • Incorrect items received

Items damaged by misuse or improper care are not covered.

Health & Safety

To protect all customers, opened or used products cannot be returned unless defective. This ensures all items remain hygienic and uncontaminated.

Return Shipping

Customers are responsible for return shipping unless the item was DOA or incorrect. In those cases, we will provide a prepaid return label. All returns must be approved by customer service before being shipped.

Submitting a Return

Email support@poweredbylostmary.com with:

  • Full Name
  • Order Number
  • Phone Number
  • Reason for Return

Photos or video proof may be requested. If approved, our team will provide return instructions.

Processing

  • Defective items will be replaced at no charge (subject to availability).
  • If replacements are unavailable, store credit or a refund will be issued.
  • Fully functional items may be returned to you or credited at our discretion.

Please allow up to 10 business days for processing once your return is received, plus 1–2 billing cycles for refunds to appear.

Defective Devices Purchased Elsewhere: If your device was purchased from another vendor, please contact them directly. Our warranty and support apply only to orders placed on PoweredByLostMary.com.

DISCLAIMER: Rechargeable (Li-ion, LiPo) and non-rechargeable batteries carry inherent risks. PoweredByLostMary.com and its affiliates are not liable for damage, injury, or defects caused by use or misuse.

CALIFORNIA PROPOSITION 65 WARNING: This product contains nicotine, a chemical known to the State of California to cause birth defects or reproductive harm.

Battery Warning: Both rechargeable (Li-ion, LiPo) and non-rechargeable batteries carry inherent risks. Use responsibly. PoweredByLostMary.com is not liable for damage, injury, or defects caused by use or misuse.

Note: PoweredByLostMary.com is a trusted independent source for Lost Mary products. We are not affiliated with Dashing Joys Limited, Imiracle (Shenzhen) Technology Co. Ltd., or any manufacturer. Learn more.