Frequently Asked Questions (FAQs)

Have questions about Lost Mary? We’ve got answers.

Explore our FAQs to learn everything you need to know about the full lineup available on PoweredbyLostMary.com, including the Lost Mary MT35000, Quasar OS25000, MO20000 Pro, MT15000 Turbo, Off-Stamp, Adjust Vape Series, and the Urban Tale x Lost Mary E-Hookah. Whether you’re new to vaping or looking to get the most out of your device, you’ll find clear, helpful information right here.

General Lost Mary Questions

Are the products on Powered by Lost Mary authentic?

Yes, all products sold on PoweredbyLostMary.com are 100% genuine, sourced directly from Lost Mary's Distribution Center. We also provide guidance on how to identify counterfeits to protect your safety and satisfaction.

Do Lost Mary disposable vapes require charging?

Basic disposables are single-use only. However, advanced models like the Quasar OS25000, MO20000 Pro, MT15000 Turbo, and MT35000 Turbo include built-in rechargeable batteries to support longer vaping sessions.

What’s the best way to store my vape device?

Keep it upright in a cool, dry spot away from heat and direct sunlight. This helps preserve flavor quality and keeps the device leak-free.

I’ve heard vaping disposables can leak, does this happen with Lost Mary?

Lost Mary devices are designed to resist leaking. That said, extreme temperatures or rough handling might cause occasional leaks. In most cases, warming the vape and taking a few short puffs will resolve the issue.

How can I tell when it’s time to stop using my vape?

Common signs include diminished flavor and vapor, blinking lights, or reduced airflow indicating the battery or liquid has been depleted.

Lost Mary MT35000 Turbo Model

What are the key differences with the MT35000 Turbo?

This upgraded device offers two vaping modes- Smooth (≈ 35k puffs) and Turbo (≈ 20k puffs), holds 18 mL of 5% nicotine e-liquid, includes a 1000 mAh battery with USB-C quick charging, and features a display screen to show power, battery, and puff data.

How fast does it charge?

A quick 10-minute charge gives you a day’s worth of vaping; a full charge takes about 1–2 hours.

What puff counts can I expect per mode?

Approximately 35,000 puffs in Smooth mode and around 20,000 in Turbo mode.

Lost Mary Quasar OS25000

What sets the Quasar OS25000 apart?

With up to 25,000 puffs, adjustable airflow and power, an LED display, and a USB-C rechargeable battery, the Quasar is built for heavy and frequent vape users.

Lost Mary MO20000 Pro Series

Why should I choose the MO20000 Pro?

This series offers premium flavors, occasional limited editions like Space and Super, and a rechargeable battery—all in a high-capacity disposable device.

Are limited editions restocked regularly?

No, once they’re gone, they’re gone. These flavors are only available in limited runs.

Lost Mary MT15000 Turbo Model

What’s special about the MT15000 Turbo?

 It delivers rich clouds and robust flavor with dual-mesh coils and a turbo mode button. Plus, it’s rechargeable via USB-C.

Adjust Vape Series (MyCool, MyFlavor, MySweet, MySour)

What are Adjust Vapes?

These draw-activated, pre-filled disposables let you tweak your puff- coolness with MyCool, flavor balancing with MyFlavor, sweetness with MySweet, or sourness with MySour- all in one compact device.

 Are these refillable?

No, once the juice is fully used, the device should be properly disposed of following local guidelines.

Off-Stamp X-Cube Kit & Pods

What is the Off-Stamp X-Cube Kit?

The Off-Stamp X-Cube Kit is a sleek, reusable vape device designed for use with Off-Stamp’s X-Cube flavor pods. With a compact build, USB-C charging, and LED indicators, it offers a convenient and stylish way to enjoy high-performance pod vaping.

What features make the X-Cube Pods stand out?

Off-Stamp X-Cube Pods are pre-filled with bold flavors and equipped with dual-mesh coils for ultra-smooth vapor and enhanced flavor delivery. They also include Ice Cube technology, allowing you to control the cooling level for a personalized vaping experience.

Is the X-Cube device rechargeable?

Absolutely. The device uses USB-C fast charging and is designed for long-term use with easy pod replacements. A full charge provides hours of use depending on your vaping frequency.

Are the X-Cube Pods interchangeable?

Yes. You can freely switch between different Off-Stamp X-Cube Pods, making it easy to explore multiple flavor profiles and adjust your cooling preference without changing devices.

How do I adjust the cooling level on X-Cube Pods?

The Ice Cube setting lets you increase or decrease the chill factor of your draw. It’s built into each pod- simply insert the pod and vape as usual to experience the set cooling level.

How do I know when to change the pod?

When the flavor fades, vapor output drops, or the pod feels noticeably lighter, it’s time to replace it. For optimal performance and safety, always use genuine Off-Stamp pods.

Urban Tale x Lost Mary E‑Hookah

What is the Urban Tale x Lost Mary E‑Hookah?

A portable device combining traditional hookah flavors with modern vape convenience, delivering smooth, shisha-style draws on the go.

Does it contain nicotine?

Yes, unless explicitly labeled nicotine-free, these products typically contain nicotine. Always check product packaging before purchase.

Shipping & Returns

When will my order ship?

Orders placed Monday–Friday before 5:30 PM EST ship the same day (after age and payment verification). Orders placed after that time or on weekends ship on the next business day. Detailed information is available in our Shipping Policy.

Can I return or exchange a vape?

Due to hygiene standards, we only accept returns for defective or incorrect items. See our Returns & Warranty Policy for full details.

Age Verification FAQ

Why does PoweredbyLostMary.com require age verification?

We are committed to responsible retail practices and strictly follow all federal and state laws regarding the sale of age-restricted products. To protect our customers and comply with regulations, we verify that all buyers are 21 years of age or older.

How is my age verified?

We partner with AgeChecker.net, a secure and trusted third-party service that confirms your age using public records or, if necessary, through a quick and secure ID upload.

 Is my personal information safe?

Yes. AgeChecker.net complies with all relevant privacy laws. Your personal data, including your ID, is not stored or shared beyond the verification process.

Will I need to verify my age every time I shop?

No. Once you’ve successfully verified your age, you won’t be asked to do so again as long as your name, address, and date of birth remain the same in future orders.

Subscription Program

 How does your subscription system work?

Select “Subscribe & Save” at checkout, pick weekly, bi-weekly or monthly deliveries, and your favorite products will automatically ship on your chosen schedule.

What are the perks of subscribing?

• Discounted pricing on every order

• Peace of mind—you’ll never run out

• Early access to limited-edition flavors

• Flexible management—pause, change, or cancel at any time

How can I manage my subscription service?

Click here to manage your subscription.

Still Have Questions?

We’re here to help! If you didn’t find the information you’re looking for, feel free to reach out to us. Visit our Contact Us page, chat with us live, or send us an email at Support@PoweredbyLostMary.com.

Thank you for choosing Powered by Lost Mary — where cutting-edge vaping meets unbeatable flavor. We’re proud to fuel your journey, one puff at a time.