Frequently Asked Questions (FAQs) | Powered by Lost Mary

Yes. All products sold on PoweredByLostMary.com are authentic and sourced through trusted distribution channels. We are an independent retailer and are not owned or operated by Lost Mary or any manufacturer.

No. PoweredByLostMary.com is a separate retail store that focuses on Lost Mary and select partner products. We are not affiliated with Dashing Joys Limited, Imiracle Shenzhen Technology Co. Ltd., or any manufacturer.

Yes, unless a product is clearly labeled as nicotine free. Most Lost Mary devices use about five percent nicotine. Nicotine is an addictive chemical and these products are for adult nicotine users who are twenty one or older.

No. The Lost Mary products we carry are nicotine vapes only. They do not contain THC, CBD, Delta eight, Delta nine, or other cannabis derived ingredients.

Some older disposable models are single use. New high capacity devices such as Quasar OS25000, MO20000 Pro, MT15000 Turbo, MT35000, and Ultrasonic 35K include rechargeable batteries so you can use them until the e liquid is finished.

Keep your device upright in a cool and dry place away from direct sunlight, heat, or freezing temperatures. Proper storage helps maintain flavor, battery life, and overall performance.

Devices are designed to reduce leaking, but extreme temperatures, time in a hot car, or rough handling can still cause issues. If a device feels flooded, let it rest at room temperature and take a few shorter puffs. If problems continue with an order from PoweredByLostMary.com, contact support for help.

The Quasar OS25000 is a high capacity rechargeable disposable with adjustable airflow, a clear display, and strong flavor delivery. It is made for frequent users who want long performance with fewer device changes.

The Quasar OS25000 is rated for up to about twenty five thousand puffs. Real results depend on draw length, power settings, and how often you vape.

The MO20000 Pro series combines a high capacity rechargeable battery, compact body, and a strong flavor lineup. It is designed for users who want premium flavor and long lasting use in one device.

No. Limited flavors are offered for a short time and in limited quantities. Once they sell out, they may not return. If you find a limited flavor you enjoy, consider stocking up before it is gone.

MT15000 Turbo focuses on dense vapor and bold flavor, MT35000 is tuned for very high capacity with a smooth draw, and Ultrasonic 35K uses an advanced atomization system for consistent and refined vapor in a compact design.

Yes. MT15000 Turbo, MT35000, and Ultrasonic 35K all use rechargeable batteries. Use a quality USB C cable, follow the directions on the box, and avoid leaving devices on a charger for long periods.

Adjust Vapes are draw activated disposables that let you tune different parts of your experience. MyCool lets you change cooling level, MyFlavor lets you blend or separate two flavors, MySweet lets you change sweetness, and MySour lets you control sour and tart intensity.

Yes. Adjust devices are prefilled disposables. Once performance and flavor are finished, the device should be discarded according to local rules for batteries and small electronics.

The Off-Stamp X-Cube Kit is a reusable device that works with X-Cube pods. It combines mesh coil pods, a compact body, simple indicators, and USB C charging for a clean and modern pod style setup.

Yes. You can switch between different X-Cube flavor pods while using the same X-Cube device. For reliable performance, always select genuine Off-Stamp pods.

The Urban Tale x Lost Mary E Hookah is a portable device inspired by classic hookah flavor. It is made to deliver smooth, shisha style draws without a full hookah setup.

Most versions sold on PoweredByLostMary.com contain nicotine unless clearly labeled as nicotine free. Always read the product page and package before you buy or use the device.

Orders placed Monday through Friday before about five thirty PM Eastern time usually ship the same business day once payment and age checks are complete. Orders placed later in the day, on weekends, or on major holidays are processed on the next business day. For full details, see our Shipping Policy.

Returns are generally limited to incorrect or defective items reported within the time frame listed in our policy. Items must meet all conditions in our Returns and Warranty Policy. We cannot replace items that were purchased from other stores.

No. Devices bought from other vendors must be serviced or replaced by that vendor. Our support and warranty coverage apply only to orders placed on PoweredByLostMary.com.

On eligible products, select a subscription option, choose a delivery schedule, and your order will ship automatically at that frequency until you pause, change, or cancel your plan.

• Discounted pricing on many subscription items.
• Automatic deliveries so you stay stocked on your usual flavors.
• Less time spent reordering high demand devices.
• Full control through your subscription management portal.

If your question is not answered here, please reach out through our Contact page or email support@poweredbylostmary.com. Our team will do their best to guide you.